Are you struggling with patrons sharing racist, sexist, anti-mask, etc. viewpoints? 

Are you struggling with patrons sharing racist, sexist, anti-mask, etc. viewpoints?  I recently read a crowd-sourced discussion of appropriate responses from front line library staff about what t say while remaining professional. Here are the best responses I saw (lightly edited for language and identity). “Do you have a library question that I can assist you with?” This my passive aggressive way of saying this is not why I am behind this desk.” “I say “do you have anything library-related that I can help you with?” It actually works remarkably well for me.” “When people use slurs, etc., it’s our practice to say, “we don’t do that here,” and then follow up with the above.” “Please use respectful language or you’ll be asked to leave.”’ “If someone is being racist in my presence while I work. I just straight up say something along the lines of “that is racist and not acceptable. Please leave.’”” “On the phone, I have employed “this conversation is over” and then hang up. In person, I have said “that language is unacceptable, and I cannot help you further.”” “I had a patron complaining that all people experiencing homelessness were lazy drug addicts and my response was “that has not been my experience.” I’ve also used “I’m not comfortable having this conversation while I’m on the clock and representing the library” when people try to pull me into politics discussions.”  “I have gotten to the point that I’m out of patience, (this was true even before the pandemic), and just flatly tell them it’s inappropriate and they have to stop. I don’t care if they...

Latest PLA webinar available now on-demand: Transition Planned In-Person Adult Programs to a Virtual Environment

Latest PLA webinar available now on-demand   The webinar Transition Planned In-Person Adult Programs to a Virtual Environment, originally presented on July 22, is now available on-demand for purchase. Start virtual programming for adults using Zoom! Learn about training staff to present virtually, integrating community partners into your virtual schedule, and other strategies to transition programs from in-house to online. Learn more and purchase on PLA’s On-Demand Webinars...

PLA Webinar: Responding to COVID Closures with Digital eCard Access: A County Library Case Study

PLA Webinar: Responding to COVID Closures with Digital eCard Access: A County Library Case Study   The onslaught of the COVID pandemic has brought significant changes to how libraries offer services to their community, including the ability to allow new cardholders access to e-resources and virtual programs during building closures. Join PLA for a case study webinar on September 23 at 1pm Central, featuring staff from Sarasota County (Fla.) Libraries. Participants will learn the ins and outs of developing and launching digital library cards, including how to identify goals and patron needs; develop and prepare communication strategies; create policies to meet a rapidly changing environment; determine system issues; and utilize marketing technology to collect performance data and target communication. The deadline to register is September...