National Indigenous Peoples Day

This National Indigenous Peoples Day, the Canadian Federation of Library Associations/Fédération canadiennes des associations de bibliothèques (CFLA-FCAB) is continuing to acting on and implement the recommendations of the CFLA-FCAB Truth and Reconciliation Committee...

11 Types of Difficult Customers and How to Handle Them

11 Types of Difficult Customers and How to Handle Them 11 Types of Difficult Customers and How to Handle Them “No matter what industry you’re in, you’ve most likely dealt with a difficult customer at some point. Whether the issue you faced was beyond your...