Free Webinar Recording: An Empathetic Approach to Customer Service Training
An Empathetic Approach to Customer Service Training Customer Service https://floridalibrarywebinars.org/an-empathetic-approach-to-customer-service-training/ This informative and interactive program addresses customer service training by growing and nurturing empathy...
Municipal World: Combating youth apathy
September 9, 2020 Combating youth apathy Fostering participation at the municipal level can be an incredible pathway to engagement for previously disengaged youth. READ...
OLA and OSLA are deeply concerned with the Toronto District School Board’s decision to repurpose all Elementary teacher-librarians.
Ontario Library Association The Ontario Library Association (OLA) and the Ontario School Libraries Association (OSLA) are deeply concerned with the Toronto District School Board’s decision to repurpose all Elementary teacher-librarians. TDSB’s decision to eliminate...