Measuring Outcomes in Public Libraries – Insights from Darren Smart
“By measuring outcomes rather than simple inputs/outputs you will be able to:
1. Demonstrate more effectively how your library contributes to the delivery of your Authority’s evidence-based plan for addressing local needs which will be defined in terms of desired outcomes.
2. Be a more effective advocate for your services, using the stories you have collected to challenge traditional perceptions by illustrating the impact across a wide range of key outcomes.
3. Make better bids for funding through commissions or grants, as awarding bodies are outcome focused.
4. Deliver more effective partnership working as it is easier to identify common objectives/outcomes and so remain focussed on the win-win.”
“In practical terms this means that any approach must:
1.Be simple & easy for all frontline staff to implement.
2.Systematic, to quickly gather case studies to build an effective database.
3.Engage staff to embed an outcomes-focused culture to ensure sustainability.”