Project Outcome reaches important milestones

In December, PLA’s Performance Measurement program for libraries, Project Outcome, surpassed 200,000 patron surveys collected from more than 1,000 libraries. Project Outcome also reached more 2,000 people in 2018 through outreach efforts at conferences, regional training workshops, and webinars. Project Outcome is a free toolkit designed to help public libraries understand and share the impact of essential library services and programs by providing simple surveys and an easy-to-use process for measuring and analyzing outcomes.