New essay with Michael Stephens and Michael Casey in Online Searcher:

“This rapid democratization of web-based video conferencing has suddenly trained multiple generations on its use. With this barrier to use now removed, libraries have before them a very large population that is comfortable with web conferencing, tele-medicine, and other tools for remote video interactions. Our for merly in-person reference transactions and public-facing training sessions can now take place online, “face-to-face,” with powerful tools such as screen sharing and remote computer control at our disposal. We can meet the needs of those who might not have online access by establishing loaning hotspots, partnerships with tech organizations, and parking lot Wi-Fi and circulating tablets or other devices.”