HBR:
How to Talk to a Grieving Customer
https://hbr.org/2018/09/how-to-talk-to-a-grieving-customer
Recent Posts
- ALA’s Office of Intellectual Freedom (OIF) Releases List of the Top 100 Most Banned and Challenged Books of the Past Decade
- Here’s how much it costs to have a Toronto Library named after you
- CBC: Banning a book: Why the freedom to read can’t be taken for granted
- Post-COVID-19 Strategies: Don’t Settle for Normal
- THIS OUTDOOR ESCAPE ROOM BRINGS THE SOCIAL-DISTANCED FUN
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